Complaints procedure

Not happy with a course or other service from De Mensch? Please tell us, so we can solve it together.

Step 1: talk to your trainer

First discuss your complaint with your trainer. A solution is often found quickly.

Step 2: submit a complaint

If that doesn't work, email klacht@de-mensch.nl. Describe what happened and what you expect from us. You'll get a confirmation within a week and a full response within four weeks. If we need more time, we'll tell you why.

Step 3: independent complaints committee

If you disagree with our response, you can take your complaint to an independent complaints committee. We forward the file; the committee's advice is binding and we act on it within a reasonable time.

Complaints are handled confidentially and kept for one year after they are closed.